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Terms of service

Last updated: 13 November 2026

These terms of service apply to every order placed on kymagallery.com. Please read them before you order. By placing an order, you agree to these terms.

1. Who we are

kymagallery.com is operated by SHARK NKLF LLC, a limited liability company registered in the State of New Mexico, United States, trading as Kyma ("we", "us", "our"). Our business address is 8206 Louisiana Blvd NE, Ste A #10855, Albuquerque, NM 87113, United States. You can contact us at support@kymagallery.com or on +44 7482 856241.

2. Our products

We sell curtains and curtain accessories. We describe each product as accurately as we can, including its sizes in centimetres and inches. Colours can look slightly different on different screens. Each curtain size shown is the width and drop of one curtain.

3. Prices

All prices are in pounds sterling (GBP). The price shown at checkout is the total you pay: standard UK delivery is free and there are no import fees to pay on delivery. If a product is listed at a clearly wrong price because of an error, we will contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.

4. Ordering

When you place an order, we send you an email confirming that we have received it. The contract between you and us is formed when we send you the dispatch confirmation email. We may refuse an order, for example if a product is unavailable or the delivery address is outside the United Kingdom. If we do, we refund you in full.

5. Payment

Payment is taken when you place your order, using the payment methods shown at checkout. Payments are processed securely by our payment providers. We never see or store your full card details.

6. Delivery

We deliver to the United Kingdom only. Delivery is free. Processing takes 2 to 5 working days and transit 10 to 15 working days, so 12 to 20 working days in total. Full details are in our Shipping policy.

7. Your right to cancel

You can cancel your order within 14 calendar days after you receive the goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. We also accept returns within 30 calendar days after delivery. How to return an item, who pays return postage and when we refund you are explained in our Refund policy.

8. Your legal rights

We must provide goods that are of satisfactory quality, fit for purpose and as described, under the Consumer Rights Act 2015. Nothing in these terms affects your statutory rights. Our 3-year guarantee is in addition to these rights.

9. Our responsibility to you

If we do not comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products. We are not responsible for losses that were not foreseeable, or for business losses.

10. Personal data

We use your personal information only as described in our Privacy policy.

11. Complaints and disputes

If you have a complaint, please email us first and we will try to resolve it quickly. These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: SHARK NKLF LLC, trading as Kyma, 8206 Louisiana Blvd NE, Ste A #10855, Albuquerque, NM 87113, United States. Email: support@kymagallery.com

I hereby give notice that I cancel my contract of sale of the following goods: ……………………
Ordered on / received on: ……………
Order number: ……………
Name of consumer: ……………………
Address of consumer: ……………………
Signature of consumer (only if this form is sent on paper):
Date: ……………

Contact us

Kyma is operated by SHARK NKLF LLC, a limited liability company registered in the State of New Mexico, United States.