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Refund policy

Last updated: 13 November 2026

We want you to be happy with your curtains and accessories. This policy explains how to return an item and how refunds work. It does not affect your statutory rights as a consumer in the United Kingdom.

1. 30-day returns

You can return any item within 30 calendar days after it is delivered, for any reason. Items must be unused, unwashed, unaltered and in their original packaging, with all parts included.

2. Your legal right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can also cancel your order without giving a reason within 14 calendar days after the day you, or someone you name, receive the goods. To cancel, send us a clear statement by email or by post (you can use the model cancellation form at the end of our Terms of service, but you do not have to). You must then send the goods back no later than 14 calendar days after telling us.

3. How to return an item

  1. Email support@kymagallery.com with your order number and the items you want to return.
  2. We reply within 24 hours to confirm your return.
  3. Pack the items securely in their original packaging and send them to our UK returns address: More Plus, 2 Central Park, Hudson Ave, Severn Beach, Bristol BS35 4EL, United Kingdom. Please use a tracked service and keep your proof of postage.

Please do not send returns to our business address in the United States.

4. Return postage

If you return an item because you changed your mind (including a cancellation under your 14-day legal right), you pay the cost of sending it back. We do not provide a return label for these returns. If an item is faulty, damaged or not what you ordered, we pay the return postage and send you a prepaid label.

We do not charge any restocking fee.

5. Refunds

We refund you within 14 calendar days after we receive the returned items. For a cancellation under your 14-day legal right, we may wait until we have received the goods or you have shown proof that you have sent them back, whichever is earlier. If you cancel your whole order under your legal right, we also refund the original delivery charge (delivery is free on our standard service).

Refunds are made to your original payment method. Your bank may take a few extra days to show the credit.

We may reduce a refund if the item has been used or handled more than needed to inspect it, as the law allows.

6. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item is faulty, damaged in transit or not what you ordered, please email us with your order number and photos. You have a short-term right to reject faulty goods within 30 days of delivery for a full refund. After that, we repair or replace the item, or if that is not possible, offer a price reduction or a refund.

7. 3-year guarantee

Every pair of Kyma curtains comes with a 3-year guarantee. If a seam, eyelet or lining fails in normal use within three years of delivery, we replace the affected curtain free of charge. This guarantee is in addition to your statutory rights and does not affect them.

8. Exchanges

We do not offer direct exchanges for a different size, colour or item. To change your choice, return the item using the process above and place a new order.

9. Cancelling before dispatch

If you want to cancel an order before it is dispatched, email us as soon as possible. If the order has not been dispatched, we cancel it and refund you in full within 14 calendar days.

Contact us

Kyma is operated by SHARK NKLF LLC, a limited liability company registered in the State of New Mexico, United States.