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Shipping policy

Last updated: 13 November 2026

This policy explains where we deliver, what delivery costs and how long it takes. It applies to every order placed on kymagallery.com.

1. Where we deliver

We deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). Please give a full delivery address, postcode and recipient name. We cannot deliver to PO boxes, parcel lockers or collection points.

2. Delivery cost

Standard UK delivery is free on every order, with no minimum spend.

Orders are delivered duty paid: any import duties and import VAT are paid by us. There are no import fees to pay on delivery.

3. Order cut-off time

You can order online 24 hours a day, 7 days a week. The daily order cut-off is midnight UK time (GMT/BST). Orders placed after midnight UK time are treated as placed the next day.

4. Processing time

Each order is prepared and checked before dispatch. Processing takes 2 to 5 working days, counted from the first working day after the cut-off, once payment is confirmed. Working days are Monday to Friday, excluding UK public holidays.

5. Transit time

Once dispatched, delivery takes 10 to 15 working days with our carrier.

6. Total delivery time

Order cut-off Midnight UK time (GMT/BST)
Processing 2 to 5 working days
Transit 10 to 15 working days
Total 12 to 20 working days
Delivery cost Free, no import fees on delivery

Orders are not processed or delivered on weekends or UK public holidays. Delivery times are estimates, not guaranteed delivery dates.

7. Dispatch confirmation and tracking

When your order is dispatched, we send you an email with a tracking number and a tracking link, so you can follow your parcel until it is delivered.

8. Wrong or incomplete address

Please check your address before you pay. You can change the delivery address by emailing us before your order is dispatched. Once dispatched, we cannot change the address. If a parcel is returned to us because of an incorrect address, we will contact you to arrange delivery again.

9. Late, lost or damaged parcels

If your order has not arrived 20 working days after you placed it, please email us with your order number and we will look into it with the carrier. If a parcel is lost, we send a replacement or give a full refund. If your order arrives damaged or incorrect, please email us within 14 days of delivery with your order number and photos, and we will replace it or refund you. You do not pay anything for this.

10. Your rights

We remain responsible for your order until it is delivered to you. These delivery estimates do not affect your statutory rights. Returns are covered by our Refund policy.

Contact us

Kyma is operated by SHARK NKLF LLC, a limited liability company registered in the State of New Mexico, United States.