FAQ
Delivery
Where do you deliver?
We deliver to addresses in the United Kingdom only (England, Scotland, Wales and Northern Ireland). We cannot deliver to PO boxes, parcel lockers or collection points.
How much does delivery cost?
Standard UK delivery is free on every order, with no minimum spend. Orders are delivered duty paid: there are no import fees to pay on delivery.
How long does delivery take?
Processing takes 2 to 5 working days and transit 10 to 15 working days, so 12 to 20 working days in total. The daily order cut-off is midnight UK time (GMT/BST). Working days are Monday to Friday, excluding UK public holidays.
How can I track my order?
When your order is dispatched, we send you an email with a tracking number and a tracking link.
My order has not arrived. What should I do?
If your order has not arrived 20 working days after you placed it, email us with your order number and we will look into it with the carrier. If a parcel is lost, we send a replacement or give a full refund.
Returns and refunds
Can I return an item?
Yes. You can return any item within 30 calendar days after it is delivered. Items must be unused, unwashed, unaltered and in their original packaging. You also have a legal right to cancel within 14 calendar days after you receive the goods.
How do I return an item?
Email support@kymagallery.com with your order number. We reply within 24 hours to confirm your return. Then send the items, with a tracked service, to our UK returns address: More Plus, 2 Central Park, Hudson Ave, Severn Beach, Bristol BS35 4EL, United Kingdom.
Who pays for return postage?
If you changed your mind, you pay the cost of sending the item back. If an item is faulty, damaged or not what you ordered, we pay the return postage and send you a prepaid label. We do not charge any restocking fee.
When will I get my refund?
We refund you within 14 calendar days after we receive the returned items, to your original payment method.
Can I exchange an item for another size?
We do not offer direct exchanges. Return the item and place a new order in the size you need.
What if my item is faulty or damaged?
Email us within 14 days of delivery with your order number and photos. We replace the item or refund you, at no cost to you. Every pair of Kyma curtains also comes with a 3-year guarantee: if a seam, eyelet or lining fails in normal use within three years of delivery, we replace the affected curtain free of charge.
Can I cancel my order?
Yes. Email us as soon as possible. If the order has not been dispatched, we cancel it and refund you in full within 14 calendar days.
Payment
How can I pay?
You pay securely at checkout, in pounds sterling (GBP). The payment methods available for your order are shown at checkout. See Payment methods.
Our curtains
Are the curtains sold as a pair or single?
Both. Choose Pair to receive two curtains, or Single curtain to receive one. Every size is the width and drop of one curtain.
Which size do I need?
Measure your pole or track without the finials, then the drop from the pole to where the curtain should finish. Choose the first width at or above your pole, and the first drop at or above your measurement.
Contact us
- Email: support@kymagallery.com
- Phone: +44 7482 856241
- Customer service: Monday to Sunday, 9:00 am to 4:00 pm UK time (GMT/BST). We reply within 24 hours.
- Address: SHARK NKLF LLC, 8206 Louisiana Blvd NE, Ste A #10855, Albuquerque, NM 87113, United States